Administrator:Sales - SA0022
Code/Reference:
SA0022
Applications accepted until:
2017-11-14
Number of Openings
1

Job Level

Non Management

Reward Level

12

Location

KwaZulu Natal

Job Purpose:

 

To provide administrative and back office support to the Sales team by coordinating and tracking sales activities within the different departments.

Minimum Requirements of Job

Skill

  • Grade 12
  • Recognised Administration Diploma.

 

Competencies

  • Organization
  • Task Management
  • Communication
  • Client Service
  • Able to use Microsoft Office Suite
  • High level of attention to detail.
  • Good administrative and business acumen.

Key Outputs:

Data Management 

  • Assist new KAMs with SFDC navigation.
  • Assist KAMs with IT escalations and queries especially when they are out of the office.
  • Assist KAM€™s with DOA approvals if and as required as well as Submission of Business Cases to the relevant departments.
  • Follow up on Termination and Cancellations from lists obtained from respective KAM€™S and process accordingly.
  • Assist with Account Creations (limited to 2 individuals)
  • Assist with SOS Queries (limited to 2 individuals)
  • No PA / Secretarial / Marketing work will be performed by Sales Admin
  • Sales Admin Staff will not liaise directly with Customers

Maintain accurate record keeping 

  • Coordination of all contracts and documentation within sphere of control to ensure that department record keeping is up to date.
  • Maintain filing of all contracts and other related documents to ensure accurate record keeping.
  • Ensure that SLA€™s within sphere of control are maintained effectively.  

Provide administrative support to the Sales department 

  • Follow through of orders and provide status updates to KAM
  • Responsible for responding to KAM€™s queries efficiently, accurately and in a professional manner.
  • Developing a knowledge of company€™s products, services, policies, procedures, systems and Corporate Governance
  • Liaise with Service Delivery support to address order issues in a timely and professional manner
  • Facilitate the MSA signature process and obtain the signed version for the KAM.
  • Submit customer RICA/credit vetting documentation timeously (completed by and received from the KAM) for Credit Vetting approval
  • Submit and manage Cession documentation and Cession System Process
  • Resolving complaints with respect to order implementation before escalation occurs.
  • Request Bulk Feasibilities and assist in any formatting requirements
  • Log Geographical number porting and follow up thereof.
  • Liaise with Order Management if an order gets rolled back, assist in getting the order amended to go through and be delivered.
  • Assist KAM`s with obtaining copies of customer invoices and liaising with billing, escalating and managing customer queries on behalf of KAMs as required.

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.