Job LevelNon Management
To effectively position Neotel to be the Telecommunications partner of choice in the market by cultivating relationships, identifying opportunities and consultatively solution selling Neotels services that meets the clients requirements. The Key Account Manager is therefore responsible to nurture a healthy prosperous relationship between Neotel and the customer.
Minimum Requirements of Job
- Related University degree advantageous
- Knowledge and proven track record in Sales
- Proficient in MS Office especially MS Excel and PowerPoint
Effective Account Management
¢ Develop and maintain business relationship with customers
¢ Gain in-depth understanding of the customers business and industry
¢ Identify key role players and develop and maintain a personal professional network with relevant decision makers
¢ Develop and maintain an account plan within the context of the customers objectives and Neotel's strategy
¢ Obtain information on competitor activity and evaluate and implement
¢ Understand the customers requirements and implement customer business growth strategies in conjunction with Neotel's delivery and support functions
¢ Ensure that all Service Levels agreements are met.
¢ Track and record sales activities on all accounts on SFDC.
Build and Grow Client Relationships To ensure excellent Customer Experience
¢ Understand clients' business and generate new ideas to enhance client performance.
¢ Build trust, credibility, and client referrals.
¢ Develop a client centric strategy
¢ Maintain or improve account profitability by customizing solutions as per customer requirements
¢ Participate in broader Neotel strategies and business initiatives in order to generate more revenue.
¢ Identify new market opportunities by selling and integrating Neotels offerings to new and existing clients
¢ Develop, review and implement a detailed sales strategy for all accounts
¢ Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
¢ Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
Development and maintenance of a sales pipeline in order to reach sales targets
¢ Responsible for generating leads and developing a pipeline for all sales segments across Neotel
¢ Identify and establish relationships in new and existing geography and segments
¢ Provide pre-sales and after-sales assistance in bid/tender processes
¢ Manage customer relationships with allocated and new clients
¢ Deliver presentations and propose consultation based solutions
¢ Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies