Key Account Manager - N/A06894
Applications accepted until:
Number of Openings

Job Level

Non Management

Reward Level



Cape Town

Job Purpose:

To effectively position Neotel to be the Telecommunications partner of choice in the market by cultivating relationships, identifying opportunities and consultatively solution selling Neotel€™s services that meets the client€™s requirements. The Key Account Manager is therefore responsible to nurture a healthy prosperous relationship between Neotel and the customer.

Minimum Requirements of Job

  • Matric
  • Related University degree advantageous
  • Knowledge and proven track record in Sales
  • Proficient in MS Office especially MS Excel and PowerPoint

Key Outputs:

Effective Account Management
€¢ Develop and maintain business relationship with customers
€¢ Gain in-depth understanding of the customer€™s business and industry
€¢ Identify key role players and develop and maintain a personal professional network with relevant decision makers
€¢ Develop and maintain an account plan within the context of the customers objectives and Neotel's strategy
€¢ Obtain information on competitor activity and evaluate and implement
€¢ Understand the customers€™ requirements and implement customer business growth strategies in conjunction with Neotel's delivery and support functions
€¢ Ensure that all Service Levels agreements are met.
€¢ Track and record sales activities on all accounts on SFDC.
Build and Grow Client Relationships To ensure excellent Customer Experience

€¢ Understand clients' business and generate new ideas to enhance client performance.
€¢ Build trust, credibility, and client referrals.
€¢ Develop a client centric strategy
€¢ Maintain or improve account profitability by customizing solutions as per customer requirements
€¢ Participate in broader Neotel strategies and business initiatives in order to generate more revenue.
€¢ Identify new market opportunities by selling and integrating Neotel€™s offerings to new and existing clients
€¢ Develop, review and implement a detailed sales strategy for all accounts
€¢ Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
€¢ Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes

Development and maintenance of a sales pipeline in order to reach sales targets

€¢ Responsible for generating leads and developing a pipeline for all sales segments across Neotel
€¢ Identify and establish relationships in new and existing geography and segments
€¢ Provide pre-sales and after-sales assistance in bid/tender processes
€¢ Manage customer relationships with allocated and new clients
€¢ Deliver presentations and propose consultation based solutions
€¢ Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.