Senior Manager: Wireless SD - O006
Code/Reference:
O006
Applications accepted until:
2017-09-14
Number of Openings
1

Job Level

Snr Management

Reward Level

19

Location

Johannesburg

Job Purpose:

To manage the Wireless Service Delivery staff of a specific sub-department within the Service Delivery department, including, but not limited to all the associated technologies, in order to provide a service that seamlessly integrates to the entire business unit and the overall Network as a whole.

Minimum Requirements of Job

Qualifications

  • Appropriate technical qualification or equivalent
  • ITIL V3 Foundation (where applicable)
  • Cisco or similar Technical Certification advantageous

 

Experience

    • A minimum of 10 years in the ICT sector of which 5 years must have been spent in the Telco environment
    • Relationship management experience and dealing with customers at all levels is a requirement
    • 5 years technical experience and relevant technical certification
    • Report writing experience is required
    • Excellent understanding of the telecommunications customer value chain
    • Good understanding of technology, products and services offered by Neotel and the telecommunications industry
  • Experience in dealing with cross-functional work groups Basic Finance and Contract management/legal knowledge;

 

Knowledge of South African labour legislation.

Key Outputs:

Key Responsibilities for MW, LTE & Offnet:

  • Offer SD planning and configuration support throughout a projects life cycle.
  • Provide technical input to SD technology masterplan.
  • Ensure integrity of SD network records.
  • Ensure quality management processes & checks on SD installations.
  • Contract management.
  • Provide technical input to project teams
  • Provide technical details required for the acquisition of microwave high sites.
  • Providing technical reports.
  • Provide support for international projects
  • Provide support for all Offnet to Onnet migrations.
  • Optimization of microwave access network
  • Ensure accurate frequency planning on access links
  • Forecasting equipment procurement.
  • Proactively manage and resolve customer escalations related to SD matters.
  • Manage and drive Offnet vendor relationships and deliveries, including. Offnet processes and procedures.
  • To ensure seamless and timeous service handovers to customers with a view to expediting and realizing revenue turnaround efficiently and with speed.
  • Develop, implement and provide accurate Dept reports for management to enable analyses and feedback.
  • Maintain high customer satisfaction levels (Internal & External), in keeping with the Liquid brand.
  • Quality assurance and overall integrity- focusing inwardly on the internal consistency of the allocated tasks; and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate technical and specialist standards
  • Managing the communications with all stakeholders
  • Total Management of internal resources(staff) coaching & mentoring.

Reporting and analysis

  • Develop, implement, document and enforce SD policies and procedure to deliver a unified service within the department.
  • Proactive notification of services failures to be sent timeously to respective stakeholders in order inform all impacted customers
  • Ensuring that resolver groups maintain and use the System tools at all times to ensure issues and their resolutions are captured accurately.

Management of the Business Unit

  • Develop business plans in line with the business unit goals and objectives in order to assist in achieving the overall organizational objectives.
  • Recognises areas for internal improvement and develops plans for implementation.
  • Manage the operating model within sphere of control and ensure the continuous improvement thereof so as to ensure business improvement.
  • Ensure that the business unit objectives are met through effective performance management and measurement.
  • Weekly and monthly review of capacity reports to stay aware of network and departmental performance.
  • Preparation and Management of Annual Operational and Capital Budgets in order to meet strategic objectives of the department

Management of Stakeholders (Internal and External)

  • Management of relationships between line of business and the various business partners in order to deliver superior service.
  • Developing and managing SDM and similar relationships, if required, for effective service Delivery.
  • Maintain and manage various stakeholder relationships externally so as to ensure best practice in terms of delivery.
  • Provision of expertise to lines of business so as to ensure the timely resolution of all queries and requests
  • Ensuring timeous updates as per SLA's in order to avoid consequences.
  • Develop and improve the relationship for the different resolver groups to work as one unit with emphasis on teamwork.
  • Lead interactions with internal and external auditors in order to deliver on favourable outcomes

People Management

  • Manage staff in order to achieve the overall departmental objectives
  • Develop and ensure business continuity, where applicable, to ensure Service Delivery is fully staffed and maintained with competent individuals
  • Manage costs associated with staff such as, leave, training & development, to ensure they meet requirements set out in policy as well as those directed in order to meet organizational objectives.

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.