Sales: SME Account Manager - SME001
Applications accepted until:
Number of Openings

Job Level

Non Management

Reward Level




Job Purpose:

To effectively position Neotel to be the Telecommunications partner of choice in the SME market by cultivating relationships, identifying opportunities and consultatively solution selling Liquid Telecom€™s services that meets the client€™s requirements. The SME Account Manager is therefore responsible to nurture a healthy prosperous relationship between Liquid Telecom and the customer.

Minimum Requirements of Job

Qualifications required to perform role



 Negotiation skills

    • Communication skills €“ written and verbal
    • Project management skills
    • Proficient in MS Office
    • Presentation skills
    • Proposal Writing
    • Business Acumen
    • Planning and organising skills
    • Multitasking


  • Matric
  • Related University degree advantageous
  • Knowledge and proven track record in Sales
  • Proficient in MS Office especially MS Excel and PowerPoint
  • +2 years sales experience


Key Outputs:

Effective Account Management (target)

  • Develop and maintain business relationship with customers in the SME vertical.
  • Identify key role players and develop and maintain a personal professional network with relevant decision makers
  • Develop and maintain an account plan within the context of the customers€™ objectives and Liquid Telecom€™s strategy
  • Obtain information on competitor activity and evaluate and implement
  • Understand the customers€™ requirements and implement customer business growth strategies in conjunction with Liquid Telecom€™s delivery and support functions
  • Ensure that all Service Levels agreements are met.
  • Track and record sales activities on all accounts on SFDC.

Build and Grow Client Relationships To ensure excellent Customer Experience

  • Understand clients' business and generate new ideas to enhance client performance.
  • Build trust, credibility, and client referrals.
  • Maintain or improve account profitability by customizing solutions as per customer requirements
  • Participate in broader Liquid Telecom strategies and business initiatives in order to generate more revenue.
  • Identify new market opportunities by selling and integrating Liquid Telecom€™s offerings to new and existing clients
  • Develop, review and implement a detailed sales strategy for all accounts
  • Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.
  • Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes

Forecast opportunities and maintain a sales pipeline in order to reach sales targets

  • Generate leads and develop a pipeline for all sales segments across Liquid Telecom
  • Identify and establish relationships in new and existing geography and segments
  • Provide pre-sales and after-sales assistance in bid/tender processes
  • Manage customer relationships with allocated and new clients
  • Deliver presentations and propose consultation based solutions
  • Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies


Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.