Technician: IP Managed Services NOC - LT20180308
Code/Reference:
LT20180308
Applications accepted until:
2018-03-15
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

 Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Job Level

Non Management

Location

Johannesburg

Job Purpose:

To provide 24/7 high level support, configurations, implementations of services, installation and maintenance of routers and switches in Managed Services environment. 24/7 shift work based on the shift roster.

Minimum Requirements of Job

Qualifications

Matric/Grade 12
BSc IT/ Computer Science /Engineering Degree/ Diploma
ITIL V3 Foundation
Cisco Certifications


Experience

  • A minimum of 5 years in the ICT sector of which 3 years must have been spent working on implementation, support and maintenance of MPLS L3 VPN, MPLS L2 VPN(VPLS), BGP, MP-BGP, Multiprotocol BGP MPLS VPN, IP Routing, IP Networking, CoS(QoS), Dynamic routing protocols IGP, EIGRP, OSPF, REP, EGP, BGP), IP, TCP/IP, VoIP and Cisco Technologies.
  • 3 years€™ technical experience in operations, maintenance and support of Cisco platforms, ASR, Wireless, LAN, Switching platforms (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k(Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco ME-4924-10GE).
  • Report writing and presentation skills experience are required.
  • Experience in dealing with cross-functional work groups


Knowledge Areas

Cisco technologies proficiency

Five (5) years of demonstrated experience in administering, installing, and configuring, Implementing, upgrading, maintaining and supporting the following:

  • Cisco routers and Cisco switches, e.g. IOS, IOS XR, IOS XE, NX-OS based platform (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k(Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco ME-4924-10GE).

At least two (5) years in-depth troubleshooting, support and maintenance experience:

  • Plan and perform regular maintenance on Data Center, Managed Services and Service Provider core devices (routers and switches).
  • Use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

At least one (1) of the following certifications:

  • CCNA Routing and Switching
  • CCNA Service Provider
  • CCNA Wireless
  • CCNA Data Center

OR At least one (1) of the following certifications:

  • CCNP Routing and Switching
  • CCNP Service Provider
  • CCNP Data Centre
  • CCNP Wireless

OR At least one (1) of the of the following Certifications:

  • CCIE Routing and Switching will be an advantage.
  • CCIE Service Provide will be an advantage.
  • CCIE Data Centre will be an advantage.

  • Excellent understanding of services, processes and tools in the telecommunications industry would be advantageous.
  • Excellent understanding of the Managed Services customer value chain.
  • Good understanding of technology, products and services offered by Liquid Telecom and the telecommunications industry.

Skills

  • Candidate must have a proven experience in operating routers and switches, on the Data Center, Managed Services and Service Provider environment (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k(Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948-10GE, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco 4948).
  • Have proven Experience in Upgrades and Implementation of the new IOS software releases for Routers, Switches, on the Data Center, Managed Services and Service Provider environment, (software releases for IOS, IOS XR, IOS XE, NX-OS) for (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k(Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco ME-4924-10GE).
  • Have Proven experience and have been involved in Implementation of new designs and services for the Data Center, Managed Services and Service Provider environment.
  • Proven experience in implementing IP Routing, IP Networking, MPLS L3 VPN, MPLS L2 VPN(VPLS), BGP, MP-BGP, Multiprotocol BGP MPLS VPN, OSPF, CoS(QoS), Dynamic routing protocols IGP, EIGRP, OSPF, REP, EGP, BGP), IP, TCP/IP, VoIP, Cisco Technologies.
  • Have a solid Experience in Providing high level support for Data Center, Managed Services and Service Provider environment.
  • Have Strong / in-depth troubleshooting skills.
  • Strong written and verbal communication.
  • Maintain a good Customer and vendor/contractor relationships.
  • Team player and involvement in many concurrent projects.
  • Must have Interpersonal skills, People skills, can work under pressure, takes initiative, is Self-Motivated and Eager to Lean, can go an extra mile, can keep abreast of technology, embraces change and is result driven.

Key Outputs:

Service Operations

  • Manage the assurance of Managed Networks services through / by:-
    o Efficient Fault Management €“ follow best practice Incident handling
    o Maintaining high Resolution Efficiency
    o Maintaining Network Performance as per Engineering designs
    o Ensuring Process Compliance, minimising unauthorised changes, findings etc.
    o Capacity Management €“ managing capacity below critical threshold
  • Develop the framework & processes to ensure minimal revenue leakage.
  • Produce weekly and monthly reports or Information Statistics in order to measure compliance to SLA and MTTR.
  • Maintain up to date firmware, software and H/W versions
  • Identify SPOF and engage Engineering for solutions
  • Maintain an up?to?date repository of network diagrams, escalations, TPD to avoid delays during troubleshooting

Service Delivery

  • Provide maintenance, implementation and support 24/7 based on the sift roster.
  • Planning, implementation, support and maintenance of routers and switches, on the Data Center, Managed Services and Service Provider environment (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k (Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948-10GE, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco 4948)
  • Implementation of software upgrades IOS, IOS XR, IOS XE, NX-OS software releases for Routers, Switches, on the Data Center, Managed Services and Service Provider environment, for (Nexus 2k(N2K-C2248TP-1GE), Nexus 5k(Nexus5548), Nexus 7k(Nexus C7010), Nexus 9k (N9K-C9372TX), cisco WS-C6509, Catalyst 6807, WS-C4948-10GE, ,ASR1k, ASR9k, cisco 7200, cisco 7600, cisco 4924).
  • Implementation of new designs and new services for the Data Center, Managed Services and Service Provider environment.
  • Implementing IP Routing, IP Networking, MPLS L3 VPN, MPLS L2 VPN(VPLS), BGP, MP-BGP, Multiprotocol BGP MPLS VPN, OSPF, CoS (QoS), Dynamic routing protocols, IGP, EIGRP, OSPF, REP, EGP, BGP), IP, TCP/IP, VoIP, Cisco Technologies.
  • Providing support and maintenance of Data Center, Managed Services and Service Provider network devices.
  • Providing High level support for services and changes for enterprise customers in the Data Center, Managed Services network and Service Provider environment.
  • Provide high level troubleshooting and faults finding on faults incidents for Data Center, Managed Services network and Service Provider network devices and enterprise customers.
  • Implementation of changes and service request for Data Center, Managed Services and Service Provider network devices.
  • Follow and comply to change management process for all change requests on production.
  • Follow and comply to accident management process for faults and incidents.
  • Create Service Request (SR) with cisco (TACS) for system and software bugs or faults on the Data Center, Managed Services and Service Provider network devices and services. Implementation of recommended solutions and work arounds from cisco/ vendors.
  • Implementation of best practices as recommended by cisco on IDC/ACI network elements.
  • Develop and maintain operational procedures(SOPs) for daily operations and maintenance work on IDC/ACI network elements.
  • Proactively monitor, manage systems and services by performing configuration audit to proactively pick up any missing configurations to ensure synchronization and redundancy, develop scripts for daily systems maintenance and system checks.
  • Compile weekly and monthly Reports for Data Center, Managed Services Technologies and services.
  • Ensure configurations backups are done and are successful, and perform a monthly configurations backups review for Data Center and Managed Services Technologies and services.
  • Maintain productive relationships with suppliers/Vendors and other departments within Liquid Telecom.


Customer Incident Escalations Management

  • Co-ordinate with the respective internal departments and manage the escalation to resolution speedily
  • Escalate to internal department management to ensure that the customer issue is resolved timeously.
  • Provide progressive and accurate updates to ESD about logged incidents to ensure feedback is given to the customer.
  • Escalate to vendors/3rd party contractors until the resolution of incidents or platform issues.
  • Ensure that all and any arising Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction.
  • Provide inputs to Incident Reports and RCA€™s to ensure that accurate information is provided to the customer once incidents are resolved
  • Participate and assist in resolving Critical Situation/Major Events in the Network to ensure speedy resolution of queries.

    Innovation/Continuous Improvement Program
  • Participate and provide inputs during yearly review of system, process and procedure efficiencies for the Cloud team to improve services and customer satisfaction.
  • Implement Cloud services SIPs.
  • Collaborate with IT to develop reports to drive efficiencies across various departments internally to improve service delivery and operations.
  • Participation and engagement with Engineering department to advise and recommend best practices and operational efficiencies.

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.