Senior Solution Architect - N/A07875
Applications accepted until:
Number of Openings

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.
We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.
Our future-focused approach to new product development makes our services enduringly adaptable.
€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick
Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.
Our Beliefs
At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.
We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.
Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.
Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.
Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.
In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.
Further information can be found at



Job Purpose:

Main Purpose

To interact with customers to gather technical requirements, architect customer networks and compile solution proposal documentation in the converged communication space as part of the Sales process.
€¢ Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications.
€¢ Provide a solution focused consultancy service to clients e.g. blue-chip companies, SMEs, local, provincial and national government. This will be in support of sales and presales colleagues, which will entail the analysing of complex customer requirements
€¢ Provide high level assistance and support prior to solution implementation, during solution implementation and post solution implementation.
€¢ Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners.
€¢ Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers.
€¢ Identify opportunities within client environments for solutions or new product development.
€¢ Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents.
€¢ Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development.
€¢ Regularly meet with the internal parties; e.g. Products and Engineering teams; as well as external parties; e.g. suppliers and partners; to understand internal and external roadmaps, technology strategies and product strategies.
€¢ Review and assess all existing products and services or those being considered by Liquid Telecoms in terms of its applicability and impact on business customers.

Minimum Requirements of Job

Formal Qualifications Required

3-year Degree in IT/Engineering related field and Post-Graduate Qualifications or 5 years minimum relevant experience.Relevant experience in IT or Telecoms.
Industry certification e.g. Cisco (CCNP, CCDP, and above), Microsoft (Cloud), or similar.
In-depth knowledge of various IT and or Telecoms technology architecture domains and convergence.
Team Leadership.

Knowledge Areas

Knowledge of converged solutions design and development e.g. fixed mobile convergence, triple or quad play services and uniCross Domain Technology Architecture knowledge coupled with implementation experience including a combination.fied communications.


Business acumen and ICT awareness.
Good presentation and communication skills.
Excellent Interpersonal skills.
Negotiation skills.
Technical writing skills.
Research skills.
Managing teams

Span of control

Number of jobs - 10

Number of people - 5


Engineering Degree/Diploma and/or Registration.

Industry Certification e.g. Cisco/Firewall/Azure/Network



Key Outputs:

Key Performance INDICATORS

Improve the quality and success rate for solutions and solution responses within defined timeframes.

Improve the average success rate of winning proposals increase by >=20% is 3, >=10% is 2, no change =1.

Dashboard taken from SFDC filtered based on solutions and sub-tasks removed.
Timeframes & Task Classification as per Task Classification Matrix, Measurement from SFDC.

RFX Involvement - Improve Quality in RFX responses, increase success rate of RFX.

Improve average success rate by 10%: =10% is 2, >10% is 3, <10% is 1.

Tender register and dashboard

Non-standard/complex solutions - Cross functional engagements, Training & Support to Sales, SD, Products, Bid Office & engagement with Engineering

Feedback from KAMs, Bid Office, Products, Engineering on engagement and support on quality of submissions.
Product dashboard.
Timeframes & Task Classification as per Task Classification Matrix, Measurement from SFDC.

To support Sales to achieve/exceed sales targets provided to Sales Vertical.

Meet Vertical RX.X million ACV target: Achieving target is 2, exceeding target is 3, not making target 1.
SFDC Order book per Sales verticals.