Manager: Revenue Assurance and Fraud - N/A08927
Code/Reference:
N/A08927
Applications accepted until:
2019-02-12
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Paterson Grade:

D2

Location

Johannesburg

Job Purpose:

To ensure completeness, accuracy and completeness of all revenue streams. To conduct analysis, mapping, development, monitoring of revenue and fraud related controls.

Minimum Requirements of Job

1.1 Qualifications

Formal Qualifications Required

Essential / Desirable

Qualification: Degree in Finance / IT

Essential

Post graduate qualification

Desirable

1.2 Experience

Job Related Experience Required

Time Span

Essential / Desirable

Revenue Assurance and Fraud Management experience in a similar or related environment and 2 of which should be in Management position

5 to 8 years€™

Essential

1.3 Knowledge Areas 

Job Related Knowledge Required

Essential / Desirable

Working knowledge of Telecoms industry

Essential

Knowledge of Revenue Assurance and Fraud processes

Essential

Data gathering and analysis

Essential

Working knowledge of SQL and databases

Essential

Advanced knowledge of MS Office

Essential

1.4 Skills


Job Related Skills Required

Essential / Desirable

Ability to plan and organise short to medium term ahead

Essential

Ability to analyse and solve complex problems to achieve the correct outcomes

Essential

Well-developed report writing skills

Essential

Ability to negotiate, interact and achieve targets locally

Essential

Sound business acumen, resourceful and be a lateral thinker

Essential

Assertive and confident

Essential

Ability to lead, manage and develop staff and employees

Essential

1.5 Span of control

Supervision / Coordination of People and Work

Number of jobs

2

Number of people

3

4.6   Board/Memberships

Board/Professional Membership Required

Essential / Desirable

Revenue Assurance Practitioners Certification (Grapa)

Desirable

Fraud Management Certification (Grapa)

Desirable

Key Outputs:

1 - Key Performance AREA (Objective): Weight: %

                       35%

Revenue leakage controls with regards to usage and fraud is adequate, identified and managed

 

Key Performance INDICATORS

Performance Standards/Targets

1

Revenue Assurance and Fraud policy development, implementation and review

Annual

2

Develop and maintain an adequate RA and Fraud manual to ensure all known risks are covered with controls

Annual

3

Periodical review of the controls and risk assessment to align to current business processes

Periodic in line with business changes

4

Implementation of RA and Fraud tools to enhance the control environment

In line with department requirements

5

Collaboration with other assurance functions (Internal Audit, Forensics, ERM, Forensics)

Adhoc

6

Reporting of RA leakages to functional heads and process owners, and follow-up to facilitate resolution

Monthly

7

Collaboration with cross functional teams in ensuring end to end order to cash process (Networks, sales, IT, Finance, BPM and Products)

Monthly

8

Keeping abreast with current trends in RA and Fraud space - attendance of conferences, RA and Fraud journals

Adhoc

 


2. Key Performance AREA (Objective): Weight: %

                     20%

Usage and Fraud exposures are effectively monitored as defined in the RA manual

 

Key Performance INDICATORS

Performance Standards/Targets

1

End to end reconciliation of usage from Switch to bill for all business units

Monthly

2

Accuracy in rating of events as per the prevailing business rate cards

Monthly

3

Clearance and re-processing of rejected CDR's prior to billing

Monthly

4

Margin management to ensure positive margins are maintained

Monthly

5

Ensure that billing is updated with current and prevailing rates

Monthly

6

Fraud monitoring to reduce exposure to <2hrs

Monthly

7

Incidents identified are reported and closed within acceptable time frames

Monthly

8

Provide meaningful recommendations to senior management on the integration of current best practices in area of specialisation on processes and systems in use, in order to ensure a solid and robust control framework"

Monthly

 


3. Key Performance AREA (Objective): Weight: %

                       20%

Efficiency initiatives introduced to improve the RA activities

 

Key Performance INDICATORS

Performance Standards/Targets

1

Automation of recons to minimise manual effort

Per review

2

Identified and closed revenue leakage incidents

Per review

3

Fraud monitoring initiatives to improve

Periodic

4

Reduce the delay in processing of the CDR€™s in all systems for better fraud management

Periodic

5

Awareness campaigns in educating customers on securing their telephony environment

In line with fraud trends

6

Maintaining current audit evaluation of above average

Per review

7

No critical or major findings from audits executed on own controls and area

Per review

 


4. Key Performance AREA (Objective): Weight: %

                         10%

Staff training, development and motivation

 

Key Performance INDICATORS

Performance Standards/Targets

1

Develop and implement KRA's for the team

Monthly

2

Ensure staff deliver on their KRA's

Monthly

3

Identified training and developmental needs

Periodic

4

Cross functional training within the RA domains. Create an environment of continuous learning to adapt to new business developments

Annually

 


5. Key Performance AREA (Objective): Weight: %

                       15%

Reporting

 

Key Performance INDICATORS

Performance Standards/Targets

1

Exco

Monthly

2

Incident reporting

Daily

3

Revenue Assurance and Fraud Tracker

Monthly

4

Compliance and regulatory

Adhoc

5

Provided data requested accurately and within 36 hours of receipt of request by the audit team

Adhoc

 

Key Decisions:

Decides on whether key areas of business are adequately addressing revenue assurance and fraud.

Decides on risk analysis and control design.

Decides on data requirements and access

Decides on the tools and resources

 

Accountable for:

Accountable for all revenue and fraud related matters as defined in the CFO Strategy for LTSA

Accountable for minimising Revenue Leakage.

Accountable for proactive Fraud Management.

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.