Product Manager - N/A08948
Code/Reference:
N/A08948
Applications accepted until:
2019-02-18
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Location

Johannesburg

Job Purpose:

The main function of this position is the overall end-to-end management (commercial marketing, product marketing, product management and development & operations) of new and existing products & services and the management of the relationships with the various stakeholders and service providers within the Connectivity portfolio.

Minimum Requirements of Job

Formal Qualifications Required

Essential / Desirable

First degree or diploma in relevant field or equivalent.

Essential

 

 

 

Experience

 

Job Related Experience Required

Time Span

Essential / Desirable

3 to 5 years€™ experience in a similar or related environment

1 to 2 years

Essential

 

Knowledge Areas

 

Job Related Knowledge Required

Essential / Desirable

Innovation process and Product Lifecycle

Essential

Telecommunications Industry and Network Knowledge

Essential

Assigned Portfolio €“ Telecoms Connectivity Products

Desirable / Essential

 

Skills

 


Job Related Skills Required

Essential / Desirable

Ability to identify, communicate and ensure implementation of the key strategies and objectives for the success of LTSA

Essential

Excellent verbal and written communication and ability to present complex situations

Essential

Ability to plan and organise the Product function for the medium and long term

Essential

Ability to analyse and solve complex problems to achieve the correct outcomes

Essential

Ability to negotiate, interact and achieve targets

Essential

Ability to lead, manage and develop staff and employees

Essential

Creative Innovative thinking

Essential

 

 

Key Outputs:



1. Key Performance AREA (Objective): Weight: 25 %

 

PRODUCT REVENUE

 

Key Performance INDICATORS

Performance Standards/Targets

1

In conjunction with LTSA Direct, and Indirect Sales teams achieve the revenue targets set out by the company for all Products and Services that fall within the assigned Product Portfolio

Grow Revenue against set AOP.

1.1

Manage and account for customer churn

Ongoing basis

1.2

In conjunction with Direct, Indirect Sales and Commercial Finance, manage and account for revenue assurance

Ongoing basis

1.3

Maintain Product Margin within prescribed DOA

Ongoing basis

1.4

Conduct Product awareness and training throughout Direct and Indirect Sales channels

> 2x Quarterly basis

1.5

Compile and maintain a monthly up to date budget, sales and revenue report

Ongoing basis

1.6

Senior sales and LTSA value proposition involvement at strategic customer interactions

Ongoing basis

 

 

 

 

 

2 - Key Performance AREA (Objective): Weight: 25%

 

Product Management

 

Key Performance INDICATORS

Performance Standards/Targets

1

Develops and execute annual COE strategy

 

1.1

Definition & development of one or more of the company€™s product set/s within the assigned Portfolio

Ongoing basis

1.2

Definition, development, Co-ordinate & drive all product development, product integration & go-to-market strategy for product set

Ongoing basis

1.3

Responsible for developing and implementing the specific product and service€™s sales & support documentation, costing and pricing models

Ongoing basis

1.4

Responsible for profitability, gross margin, sales and revenue targets for the product and associated service

Ongoing basis

1.5

Set and drive sales targets for products & associated services

Ongoing basis

1.6

Responsible for developing all aspects of the product or service from cradle to grave

Ongoing basis

1.7

Responsible for product definition, market needs analysis, viability and product fit

Ongoing basis

1.8

Responsible for all new product plans, announcements, launches and withdrawals & manage the process of commercialising all new or enhanced products working through LTSA marketing

Ongoing basis

1.9

Develop and maintain tender and bid management documentation for product and associated service

Ongoing basis

1.10

Keep abreast of all regulatory, technology and market requirements in the managed hosting arena

Ongoing basis

1.11

Drive and manage partner and vendor relationships

Ongoing basis

 

 

 

 

 

 

3 - Key Performance AREA (Objective): Weight: 20 %

 

PRODUCT INNOVATION AND ENABLEMENT

 

Key Performance INDICATORS

Performance Standards/Targets

1

Product innovation and enablement

Forecasted Product Revenues vs Actuals for New Products Approved to be Developed

1.1

Understands the Customer requirements and ensures alignment with the Product initiatives and enablement;

 

As per the agreed Strategic Plan

1.2

Conduct research through competitor analysis, telecommunication analysts€™ reports or suppliers/partners to identify potential innovative products that complement existing LTSA products.

 

1.3

Develops and ensures the implementation and adherence of the annual strategic and operational plan for FY19 by the enablement of transformational products and services within own COE;

 

1.4

Reviews and updates the plan with the Executive on a pre-agreed basis, including outputs and deliverables, risks and risk mitigation and relevant action;

 

1.5

Directs and provides input to the Executive as to vision regarding technology strategy and market related thought leadership via engagement with Industry Analysts, Telecommunication forums and technology partners

 

2

Product Lifecycle Management

Executive and Product Board

2.1

Understand the Product Lifecycle - manage the progression of the phases

 

2.1.1

Introduction: Develop promotion and sales strategy

 

2.1.2

Growth: Manage further development to maintain relevance

 

2.1.3

Maturity: Maintain proposition and defend revenue

 

2.1.4

Decline: Manage Product retirement

 

 

 

 

 

 

 

 

 

 

 

 

 

 



4. Key Performance AREA (Objective): Weight: 15%

 

Self-Development and Team Work

 

Key Performance INDICATORS

Performance Standards/Targets

1

Self-Development of skills in line with COE and LTSA requirements

As per agreed Annual KPIs

1.1

Identify and Attend Seminars, workshops

 

1.2

Identify and Attend online courses

 

2

Team work

 

2.1

Assist cross functional team members when required

 

2.2

Mentoring of junior team members and sales KAMs

 

2.3

Presentations of topics relevant to your COE or new disruptive technologies

 

2.4

Assisting group on topics relevant to your COE

 

 

 



6. Key Performance AREA (Objective): Weight: 15%

 

Partners and Customers

 

Key Performance INDICATORS

Performance Standards/Targets

1

Partners

 

1.1

Build relationships with partners in your respective Portfolio

Ongoing basis

1.2

Identify partners LTSA can collaborate with in product co-development

Ongoing basis

1.3

Represent the company at partner events

Ongoing basis

1.4

Drive partner integration across your respective Portfolio, thus spans across LTSA organization

 

2

Customers

 

2.1

Work with internal and external customers to identify issues which can be used as a use case for your Portfolio

Ongoing basis

2.2

Work with the customer on a MVP (minimum viable product) as part of the POC (proof of concept) to be deployed

Per POC

 

 

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.