Programme Manager - N/A09958
Code/Reference:
N/A09958
Applications accepted until:
2019-10-09
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Location

Johannesburg

Job Purpose:

The Programme Manager is responsible for leading, managing, coordinating, directing and overseeing the implementation of a set of related internal, cross functional projects and activities, to deliver outcomes and benefits. The Programme Manager should have a full overview of the programme and related project requirements ensuring all programmes are delivered on time, within budget and of high quality standards.

Minimum Requirements of Job

Formal Qualifications Required

Essential / Desirable

3-year diploma (in Commerce or IT or appropriate NQF level qualification

Essential

Project Management qualification including PMP or PRINCE2

Essential

Programme management qualification e.g. Managing Successful Programmes (MSP)

Essential

Job Related Experience Required

Time Span

Essential / Desirable

Programme Management experience in a similar or related environment

2 €“ 3 years

Essential

Experience in dealing with cross functional programmes on a National level

2 €“ 3 Years

Essential

Experience in the Telecoms / IT industry

2 €“ 3 Years

Essential

Experience in the development of performance metrics, dashboards and performance measurement

2 €“ 3 years

Essential

Job Related Knowledge Required

Essential / Desirable

Knowledge of programme management methodology and experience with major defined approaches (for example, PMI, Prince II, MSP or agile)

Essential

Proficient in MS Office, MS Excel and Power Point

Essential

Knowledge of the Programme Management Life Cycles, Software Delivery Life Cycles, Change Management Principles

Essential

ITIL foundation €“ Service Management

Desirable

Working knowledge of MS Project and SharePoint

Desirable


Job Related Skills Required

Essential / Desirable

Good knowledge of techniques for planning, monitoring and controlling programmes

Essential

Good knowledge of programme and project management methods including MSP and PRINCE2/Agile

Essential

Good knowledge of budgeting and resource allocation procedure

Essential

Effective leadership, interpersonal and communication skills

Essential

Credibility to advise project teams on their projects in relation to the programme

Essential

The ability to find ways of problem solving

Essential

Critical thinking

Essential

Analysing & Interpreting Information

Essential

Business process & visual modelling

Essential

Planning & designing of reports/dashboards

Essential

 

Key Outputs:


1.       Key Performance AREA (Objective): Weight: 20%

 

Planning

 

Key Performance INDICATORS

Performance Standards/Targets

1

Consult with relevant internal resources to develop and plan a programme scope, schedule and stakeholder list

Per project, detailed in project governance pack

2

Coordination of the programmes projects and their interdependencies by building integrated plans

Per project, detailed in project governance pack

3

Obtain the participation and commitment of related project stakeholders for all cross functional projects

Per project, detailed in project governance pack

4

Define and agree on dashboards and management strategies (Risk, Communication, Quality & Configuration) to enable visibility for all involved stakeholders throughout the programme

Per project, detailed in project governance pack

5

Consult with relevant stakeholders to baseline the scope of work to be delivered

Per project, detailed in project governance pack

 


2.       Key Performance AREA (Objective): Weight: 30%

 

Monitoring and Controlling

 

Key Performance INDICATORS

Performance Standards/Targets

1

Track and manage programme requirements during the programme lifecycle and incorporate project changes into programme deliverables through an established change management process

Per project, detailed in project governance pack

2

Contributes to intellectual property by documenting and logging all programme information in the appropriate knowledge base

Per project, detailed in project governance pack

3

Implementing the governance framework for all programmes which include post implementation reviews of related projects and programme deliverables

Per project, detailed in project governance pack

4

Ensure all related projects are managed and executed as per the Liquid Telecom South Africa Project and Programme Management Methodology

Per project, detailed in project governance pack

5

Utilise templates for programme management documentation and artefacts ensuring internal projects contribute to programme deliverables

Per project, detailed in project governance pack

6

Track programme costs together with wider costs of administering the projects to ensure it remains within tolerance.

Per project, detailed in project governance pack

 


3.       Key Performance AREA (Objective): Weight: 30%

 

Delivery and Support

 

Key Performance INDICATORS

Performance Standards/Targets

1

Deliver programmes as per the scope, schedule, cost and agreed criteria

Per project, detailed in project governance pack

2

Coordinate and drive related projects and resources to ensure that programme deliverables are achieved

Per project, detailed in project governance pack

3

Pro-actively identifies and escalates project risks, issues and any unresolved issues that impact the programme to the Programme Sponsor

Per project, detailed in project governance pack

4

Ensure that the delivery of outputs from the Projects is in line with the programme and strategic objectives of the business by monitoring and tracking deliverables

Per project, detailed in project governance pack

5

Work closely with the related project resources and in some cases external service providers to deliver against programme outcomes

Per project, detailed in project governance pack

6

Lead the relevant programme team in and act as the liaison between various related projects by ensuring all outputs from projects are of an excellent quality

Per project, detailed in project governance pack

7

Lead and facilitate programme steerco meetings, driving deliverables to closure

Per project, detailed in project governance pack

8

Provide regular updates to all programme stakeholders on the progress of the programme and provide necessary support to all project stakeholders

Per project, detailed in project governance pack

9

Successfully hand over new capability, system or business change for incorporation as business as usual

Per project, detailed in project governance pack

 


4.       Key Performance AREA (Objective): Weight: 20%

 

Reporting, Governance and Compliance

 

Key Performance INDICATORS

Performance Standards/Targets

1

Comply with and complete due diligence to ensure that the related projects outputs contribute to programme success

Per project, detailed in project governance pack

2

Comply with existing governance processes and ensure all programme artefacts and documents are signed-off and stored for audit purposes.

Per project, detailed in project governance pack

3

Continuously improve on programme governance processes and obtain buy-in from PMO Manager by recommending improvements in process

Per project, detailed in project governance pack

4

Provide weekly status updates to programme team and programme sponsor

Per project, detailed in project governance pack

5

Upload all programme governance artefacts to the central repository and ensure related project documentation is updated and uploaded

Per project, detailed in project governance pack

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.