Business Analyst: Commissions, Incentives & Commercial Analytics - N/A10320
Applications accepted until:
Number of Openings

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at

Paterson Grade:




Job Purpose:

To collaborate with the respective support teams to run effectively and efficiently by providing operation and transactional support to the respective business units (Sales, Commercial, Marketing, EXCO, Board, Finance, Service Delivery etc.). SFDC data management, change control, reporting, dashboards and presentations. Creation and roll out of refreshable Power BI reporting (reporting automation) to provide business with a single view of truth.

Minimum Requirements of Job

Formal Qualifications Required

Essential / Desirable

BCom Management / Diploma in Business/Finance Management



Job Related Experience Required

Time Span

Essential / Desirable

  • 3 - 5 years experience as a business analyst
  • Minimum 3 years experience in commissions/incentives planning and calculations
  • Strong understanding of Power BI, SQL and/or other databases
  • Advantageous: 1-3 years in the ICT/Telco sector with a strong understanding of the Telco value chain
  • Relationship management experience, i.e. dealing with customers at all levels is a requirement.
  • Advanced Excel experience
  • Basic Finance knowledge
  • Contract management/legal (SLA) knowledge.
  • Good knowledge of Buying/Selling lifecycles
  • Good knowledge about Pipeline Management and Revenue Generation



Key Outputs:

1.   Key Performance AREA (Objective): Weight: %




Key Performance INDICATORS

Performance Standards/Targets


  • Support with the creation, review and revision of sales impacting processes
  • Ensure effective and efficient business analyst support is delivered to the sales organisation
  • Interface with the Finance/Commercial departments in terms of revenue management and pricing functions respectively
  • Support with the coordination and internal networking of the organisation inter-departmental functions to ensure efficient and effect support is provided to sales €“ thus enabling cross functional teamwork and interpersonal relationships
  • Adherence to internal SLA standard
  • Support in the creation and management of POC and support in ensuring deployment of the new imperatives and projects




2.   Key Performance AREA (Objective): Weight: %




Key Performance INDICATORS

Performance Standards/Targets


  • Produce accurate Reports, Dashboards and Presentation
  • Track Forecasting accuracy on a weekly, monthly, quarterly and yearly. Track historic trends as well
  • Track end to end business activities and processes against sales growth to determine trends
  • Execute on the reporting framework to assist in pipeline management
  • Assist with developing a comprehensive Sales plan with targets for KAMs, Products and regions.





3. Key Performance AREA (Objective): Weight: %




Key Performance INDICATORS

Performance Standards/Targets


  • Provide internal and external customer support for the development and implementation of Business requirement/s and solution.
  • Support the team to conclude key areas to achieve sales targets; monthly operations planning, progress reporting and execution plan.
  • Establish and drive the sales targeting process for the sales team and measure the effectiveness of the sales performance.
  • Enables end to end business activities and processes that supports Strategic Customers sales division to run effectively.
  • Enable and control end to end Sales Process Development, Sales Process Adoption and Compliance by the sales teams, Product Development and Related Processes.




Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.