Africa Data Centres (ADC) is Africas first network of state-of-the-art, interconnected Data Centre facilities. We bring leading cloud service providers, carriers and enterprises, the additional rack space and colocation services they need to meet the growing demand for cloud-based services in Southern Africa.
Our facilities are all purpose-built to Tier III standards, are carrier-neutral, resilient, and have been designed, built and operated to the highest standards, to provide businesses across Africa with peace-of-mind, irrespective of the scale of their requirement.
Furthermore, ADCs facilities owned and operated entirely by us, meaning the physical and digital security of customers data and transactional computer processing are our top priority.
ADCs vendor-neutral data environments are interconnected by multiple networks, which provides regional and international reach for customers. This allows businesses hosting data and cloud in Africa to have control and flexibility of where to host and back-up their data with geographic diversity.
ADCs facilities are ISO 27001 certified, complying with high international information security management standards, and are compliant with PCI DSS too, the global information security standard set by the Payment Card Industry Security Standards Council to help control and minimise points of risk to fraud or compromise of sensitive information.
Our mission is to be the heart of Africas digital transformation. We strive for excellence, innovation and customer-centricity in all that we do. We recognize that our team is only be as strong as its weakest member, so we help each other progress. We never let an issue unsolved; it will get worse. We make decisions quickly and thoughtfully. In making these decisions, we keep top of mind our obligations to our customers and to our companys reputation. Our core values are listed below.
¢ Integrity: We are honest, open, ethical, and fair
¢ Diversity: We know it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed
¢ Quality: We give the best of ourselves every day and strive for excellence
¢ Community: We minimize our negative impact on the environment and maximize our positive impact towards the communities and countries in which we work.
Further information can be found at https://www.africadatacentres.com.
Financial services industry (FSI) represents a major customer base for colocation and adjacent products across Africa. This role will own and drive new and existing products for financial services customers within Africa Data Centres. This Product Manager will build an ecosystem of products and service providers that attract and serve the top financial institutions operating in Africa.
The main function of this position is to be a business owner for the assigned Product(s), to architect, define and execute the product business strategy, in order to generate, grow and sustain ADC revenues & profitability. Through effective cross-functional collaboration and project management with all key decision stakeholders, internal and external, this Product Manager will meet the needs, values and expectation of the customer. This Product Manager will lead the overall end-to-end management (Product conception, design, commercial marketing, product marketing, product management and development & operations) of new and existing products & services and the management of the relationships with the various stakeholders and service providers for the financial services product portfolio.
Minimum Requirements of Job
Relevant Degree/Diploma NQF 6/7 Essential
6 years' experience in the banking/financial services industry, specifically in ICT essential
3-5 years' experience in Product lifecycle (either technical, business analysis, project management, segment management, commercial, other)
Experience in Data Centre/Cloud industry required
Experience engaging at executive leadership level, commercial/business cases and sales preferable along with experience in the technical/engineering field relevant to the product
Provide key insightful inputs into the budget development process for executive decision making, accountability for achievement of the assigned budget and overall revenue management in collaboration with the Sales teams for financial services products.
In conjunction with ADC Direct, and Indirect Sales teams achieve the revenue targets set out by the company for all Products and Services that fall within the assigned Product Portfolio Grow Revenue against set AOP.
1.1 Manage and account for customer churn, apply corrective action where necessary, by driving a churn mitigation strategy through effective collaboration with the relevant stakeholders, in order to retain existing customers and mitigate price erosion on renewals.
1.2 Custodian for assigned Products related revenue assurance, through ongoing analysis of discrepancies in process, systems and commercials, followed by implementation of effective correction plan. In conjunction with the relevant stakeholders.
1.3 Maintain Product Margin within prescribed business case commercials, timeously update and maintain product profit and loss (P&L)
1.4 Conduct Product awareness and training through Direct and Indirect Sales channels, so as to drive revenue growth in line with the set company strategy and objectives.
1.5 Compile, interrogate and maintain a monthly up to date budget, sales and revenue report, for executive awareness and decision making.
1.6 Participate in strategic customer interactions, in order to identify and fulfil deal closure, upselling, co-creation of solutions, to win business and drive revenue growth.
1.7 Design and build proposed price model, business case and support initiatives to launch new price books for financial services products
Product Management: Ownership and project manage the entire product life cycle from conception to retirement through strategic planning, as well as tactical activities through compiling and executing the product strategy, end-to-end training of the organisation to ensure awareness and acceptance of responsibility and accountability
1 Develops and execute annual product strategy for financial services industry
1.1 Definition & development of the companys financial services products
1.2 Define, develop, coordinate & drive all product development, product integration & go-to-market strategy for product set
1.3 Responsible and accountable for developing and implementing the specific product and services sales & support documentation (Product brief, service schedule, battle card, cheat sheet, business rules, elevator pitch and proposal template), costing and pricing models
1.4 Responsible and accountable for profitability, gross margin, sales and revenue targets for the product and associated service
1.5 Set and drive sales targets for relevant products & associated services
1.6 Responsible and accountable for developing all aspects of the product or service from cradle to grave
1.7 Responsible and accountable for product definition, market needs analysis, viability and product fit
1.8 Responsible and accountable for all new product plans, announcements, launches and withdrawals & manage the process of commercialising all new or enhanced products working through ADC marketing
1.9 Develop and maintain tender and bid management documentation for product and associated service
1.10 Keep abreast of all regulatory, technology and market requirements in the assigned Product(s)
1.11 Drive and manage partner and vendor relationships
1.12 Provide information and insight on how price points will impact the market
1.13 Build and maintain relationship with all stakeholders that can impact product performance (Internal & external
PRODUCT INNOVATION AND ENABLEMENT: Analysis of Market, competitors & ADC SWOT, to define ADC Product strategy & execute in collaboration with key stakeholders as per the ideate process.
1 Product innovation and enablement Forecasted Product Revenues vs Actuals for New Products Approved to be Developed
1.1 Understands the Financial Services Customer requirements and ensures alignment with the Product initiatives and enablement;
1.2 Conduct research through competitor analysis, colocation analysts reports or suppliers/partners to identify potential innovative products that complement existing ADC products.
1.3 Reviews and updates the plan with the Executive on a pre-agreed basis, including outputs and deliverables, risks and risk mitigation and relevant action;
1.4 Directs and provides input to the Executive as to vision regarding technology strategy and market related thought leadership via engagement with Industry Analysts, Telecommunication forums and technology partners
2 Product Lifecycle Management Executive and Product Board
2.1 Understand the Product Lifecycle - manage the progression of the phases
2.1.1 Introduction: Develop promotion and sales strategy
2.1.2 Growth: Manage further development to maintain relevance
2.1.3 Maturity: Maintain proposition and defend revenue
2.1.4 Decline: Manage Product retirement
Self-Development and Collaboration
1 Self-Development of skills in line with product excellence and ADC requirements
1.1 Maintain product and technical knowledge by attending educational workshops, seminars and establishing personal networks
1.2 Identify and attend online courses
2 Collaboration: Collaborate with cross-functional business units and external stakeholders
2.1 Provide ongoing business support to cross functional team members
2.2 Mentoring and coaching of Account Managers and Solution Architects, amongst other internal peers
2.3 Presentations of topics relevant to your area of expertise or new disruptive technologies
2.4 Provide Subject Matter Expert support to the wider ADC Group on topics relevant to financial services
Relationship Management (Partners, Vendors, Suppliers and Stakeholders)
1 Partners, Vendors and Suppliers
1.1 Identification, analysis and evaluation of optimal partner relations to achieve ADC Product Strategy
1.2 Perform Ambassadorial functions for the company at various business events and exhibitions
1.3 Drive Partner integration and collaboration for respective products across the organisation
2.1 Work with internal and external customers to identify customer needs, POCs, case studies, complex and customer specific solutions to contribute to the improvement of our product offering
2.2 Proactively create and provide sustainable customer relations that minimise attrition.