Technician: Field Services - N/A11365
Code/Reference:
N/A11365
Applications accepted until:
2021-02-02
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

 Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Location

Eastern Cape

Job Purpose:

Based in East London

To execute installations, maintenance, repairs, and fault finding on the LTSA and Managed Services infrastructure across various technologies (IP, Transport, Voice, Optic Fibre and LAN) to ensure continuous services

Minimum Requirements of Job

Qualifications

Technical qualification in Telecommunications essential
CCNA or similar technical certification advantageous

Experience

Min 3 years' experience in Telecommunications environment and related technial experience and certification essential
Networking, cable installations experience
Knowledge of telecommunications environment 
Experience working with cross-functional teams 

Skills

Effective communication and report writing skills 
Analytical thinking 
Highly motivated and self-disciplined 
Able to work independently or in a team 


 

Key Outputs:

MAINTENANCE (PREVENTATIVE, REMEDIAL & CORRECTIVE)

Maintain the LTSA and Customer Managed Services network by troubleshooting and repairing outages to ensure LTSA services are always up and running
Provide maintenance in line with LTSA standards
Ensure that all work (own responsibilities) is completed in line with required safety standards
Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs
Ensure POP site and CPE site quality is to standard
Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs
Quality acceptance testing of contractor work according to LTSA specifications

INSTALLATIONS, PROJECTS & UPGRADES

Install new equipment / Optic Fibre in accordance with planned services and quality standards
Asset Management (Capitalisation, transfers and decommissioning)
Confirm performance of new services against the performance requirements
Participate in project deliverables in the relevant operations environments
assist with site surveys and provide feedback for the installation or upgrade of equipment or technology 
To conduct necessary adjustments to equipment such as switches, relays and other electrical controlled devices to optimise operating efficiencies

REPORTING AND ADMINISTRATION

Communicate with customers as and when necessary to minimize negative customer experience
To respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR)
To log all activities accurately and maintain records that are valid and reliable
Spares Management €“ Maintain minimum stock levels through the RFM (Request for material) process
Vehicle Management (reporting and servicing)

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.