Specialist: Field Services - N/A11416
Code/Reference:
N/A11416
Applications accepted until:
2021-02-24
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.

We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.

Our future-focused approach to new product development makes our services enduringly adaptable.

€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ - Nic Rudnick

 Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs

At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.

We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.

Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.

Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.

Don€™t Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do' attitude is key to our success.

In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there €“ we're continuing to invest so we can connect people all over Africa.

Further information can be found at www.Liquidtelecom.com

Location

Cape Town

Job Purpose:

LOCATION: CAPE TOWN

To provide advanced support with installations, maintenance, repairs, and fault finding on the LTSA infrastructure and Managed Services networks across various technologies (IP, Transport, Voice, Optic Fibre & LAN) to ensure continuous services.

Minimum Requirements of Job

QUALIFICATIONS
A Technical qualification along with CCNA or similar technical certification is essential

EXPERIENCE
7 years' technical experience in Telecommunications 

KNOWLEDGE AREAS

Networking, cable installations
Experience working with cross-functional teams 
Project Management 

Key Outputs:

MAINTENANCE (PREVENTATIVE, REMEDIAL & CORRECTIVE)
Provide advanced support on the LTSA and Customer Managed Services network in line with company standards and the required safety standards
Secure equipment against theft, vandalism and acts of nature.  Evaluate POP site, fibre infrastructure and CPE site quality, to ensure it is to the correct quality standards
Communicate with various stakeholders on the progress of repairs or maintenance 
Advanced support with field resolution capability for specific clients to ensure compliance with SLAs
Assist with creation, review and revision of service assurance processes to maintain compliance
Support Root Cause Analysis for all major events on the network to ensure systems are developed and put in place to prevent or mitigate reoccurrence

INSTALLATIONS, PROJECTS & UPGRADES
Assist with the execution and design of network upgrades to ensure seamless interaction between departments
Install new equipment / optic fibre in accordance with planned services and quality standards
Confirm performance of new services against the performance requirements
Execute project deliverables in the relevant operations environments
Assist with site surveys and provide feedback for the installation or upgrade of equipment/technology 
To conduct necessary adjustments to equipment such as switches, relays and other electrical controlled devices to optimise operating efficiencies

REPORTING AND ADMINISTRATION
To liaise with colleagues across other areas and functions to ensure awareness of the problems
Communication and servicing customers and stakeholders.  Respond timeously to call outs ensuring minimal downtime and adherence to mean time to repair rate (MTTR)
To log all activities accurately and maintain accurate records 
Actively participate in planning installations and management of projects 
Complete reports and recommendations as required

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.